Last updated: 22 September 2026
Salona Palace Hotel respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect personal data when you visit our website, contact us, send an enquiry or proceed to our online booking system.
1. Data Controller
The controller responsible for the processing of personal data through this website is:
DOLIS d.o.o.
Don Frane Bulića 87
21210 Solin, Croatia
E-mail: info@salonapalace.com
Telephone: +385 21 250 900
For any questions regarding this Privacy Policy or the processing of your personal data, you may contact us using the details above.
2. Personal Data We May Collect
Depending on how you use the website, we may process the following categories of personal data:
- identification and contact information, such as your name, e-mail address and telephone number;
- information you voluntarily provide through contact, business, group or other enquiry forms;
- information related to your accommodation enquiry or booking request;
- technical information such as IP address, browser type, device information and information necessary for the secure operation of the website;
- information collected through cookies and similar technologies, where permitted and subject to your cookie preferences.
We do not intentionally request personal data that is not necessary for the relevant purpose.
3. How We Collect Personal Data
We may collect personal data when you:
- send us a message through a contact or enquiry form;
- contact us by e-mail or telephone;
- request information about accommodation, business stays, group stays or special offers;
- proceed from our website to the online booking process;
- use or browse our website, where certain technical data may be processed automatically.
4. Purposes and Legal Bases for Processing
We process personal data only where there is an appropriate legal basis and only for specified purposes. These may include:
Responding to enquiries
When you contact us, we process the information you provide in order to respond to your request, provide information and communicate with you.
The legal basis is taking steps at your request prior to entering into a contract and, where applicable, our legitimate interest in responding to enquiries and managing communications.
Accommodation and booking-related requests
Where your request relates to accommodation or a reservation, personal data may be processed to take steps requested by you before entering into a contract or to perform a contract with you.
Legal and administrative obligations
We may process personal data where necessary to comply with legal obligations applicable to us, including accounting, tax, regulatory or other obligations required by law.
Website security and operation
Certain technical data may be processed where necessary to maintain the security, stability and proper functioning of the website and to prevent misuse or security incidents.
Analytics and optional technologies
Where analytics, marketing or other non-essential technologies are used, they will be activated in accordance with your cookie preferences and the applicable legal basis. Further information is available in our Cookie Policy.
5. Online Booking and PHOBS
Online reservations are processed through the PHOBS booking platform. When you select booking dates or follow a booking link from our website, you may be redirected to the PHOBS booking environment.
Personal data entered during the booking process may therefore be processed through systems operated by the booking service provider for the purpose of checking availability, creating and managing your reservation and providing related booking services.
We recommend reviewing the privacy information made available within the booking environment before submitting personal data.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies that are necessary for the website to function or, where applicable, for analytics and other optional purposes.
Non-essential cookies and similar technologies are used in accordance with your consent and cookie preferences. You can find further information about the technologies used and how to manage your preferences in our Cookie Policy.
7. Recipients of Personal Data
Where necessary for the purposes described in this Privacy Policy, personal data may be accessible to:
- authorised employees and persons working on behalf of DOLIS d.o.o.;
- IT, hosting, website maintenance and technical service providers;
- booking and reservation service providers;
- professional advisers and service providers where necessary for legitimate business or legal purposes;
- public authorities, courts or other competent bodies where disclosure is required by law.
Service providers that process personal data on our behalf are required to process such data only for agreed purposes and in accordance with applicable data protection requirements.
8. International Data Transfers
Some service providers or technology providers may process personal data outside the European Economic Area. Where such transfers take place, we take appropriate steps to ensure that an adequate level of protection is provided in accordance with applicable data protection law.
9. Data Retention
We retain personal data only for as long as necessary for the purpose for which it was collected and for any additional period required or permitted by applicable law.
The applicable retention period depends on the nature of the information, the purpose of processing, our contractual and legal obligations and the need to establish, exercise or defend legal claims.
10. Your Data Protection Rights
Subject to the conditions provided by applicable data protection law, you may have the right to:
- request access to your personal data;
- request correction of inaccurate or incomplete personal data;
- request deletion of your personal data;
- request restriction of processing;
- object to certain processing activities;
- request data portability where applicable;
- withdraw consent at any time where processing is based on consent, without affecting the lawfulness of processing carried out before withdrawal.
To exercise your rights, please contact us at info@salonapalace.com.
You also have the right to lodge a complaint with the Croatian Personal Data Protection Agency (Agencija za zaštitu osobnih podataka – AZOP) if you believe that the processing of your personal data infringes applicable data protection law.
11. Children’s Privacy
This website is not intended to collect personal data directly from children. Where personal data relating to a minor is provided in connection with accommodation or another service, it should be provided by or with the involvement of the minor’s parent or legal guardian, where required by applicable law.
12. Data Security
We apply appropriate technical and organisational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.
However, no method of transmission or storage over the internet can be guaranteed to be completely secure.
13. Links to Third-Party Websites
Our website may contain links to websites or services operated by third parties. We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing personal data.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, processing activities or applicable legal requirements.
The current version will always be published on this page together with the date of the latest update.
15. Contact
For questions about this Privacy Policy or the processing of your personal data, please contact:
DOLIS d.o.o.
Don Frane Bulića 87
21210 Solin, Croatia
E-mail: info@salonapalace.com
Telephone: +385 21 250 900
